Based in South Shields, North East England, Showers Pass UK is an outdoor apparel manufacturer that specialises in waterproof and breathable active apparel. As a tight-knit team of outdoor enthusiasts, we enjoy a variety of outdoor pursuits that have us testing and developing solutions for the unique challenges Mother Nature presents.

Come visit Showers Pass Headquarters located at South Shields Business Works, NE33 1RF on Monday - Friday from 9AM - 5PM. Please arrange a prior appointment for your visit via email: ukinfo@showerspass.com. Our offices are closed during the weekends.

We have two forms of communication to which you can direct your concerns, criticism, and complaints. You can email: ukinfo@showerspass.com if your correspondence requires some elaboration. If your concerns are immediate and you’d like to speak with a customer service representative then please call 07534666135.

Please contact Showers Pass directly via phone (07534666135) or email (ukinfo@showerspass.com) to inquire about the necessary steps in becoming an official Showers Pass retailer.

Return Policy: We include return shipping labels for all UK orders. Items in new condition (tags still attached and unworn), purchased from Showers Pass online store may be returned for a refund or size exchange within 30 days of purchase. We cannot offer refunds on items that have been worn outside or on the bike, or show signs of wear. Likewise, for any orders containing free gifts: if your returns drop you below an order value that qualified you for a gift-with-purchase but you want to keep the gift, you will be refunded the amount paid for the returned items less the current retail price of the gift item.

We can only offer refunds on items purchased directly from showerspass.co.uk

For more information on bundle returns and international returns, please refer to our returns page.

Amazon Returns: We ask that you follow Amazon’s guidelines for initiating a return. Please visit Amazon's return page.

Please return items unused with all the original tags and packaging. If packaging has been removed from the garment, or damaged, please include this within your return.

Our size charts show our recommendations based on the intended fit of the garment. Check them out here:https://www.showerspass.co.uk/pages/sizing-information Please contact ukinfo@showerspass.com and share your measurements/situation if you need assistance.

We completely get it—we change our minds, too! While we wish we could, once an order is placed, we are usually unable to alter or cancel it. Please call us, and we'll help if we can.

If the item(s) does not work out, please exchange it for a preferred style or return it for a refund. As a reminder, US and UK standard orders include return shipping labels.

Yes, you may use ShopPay at checkout for financing options.

We do sell gift cards. Gift cards are sent electronically via email the same day of purchase. If you’d like to have a gift card sent to your recipient of choice then instead of providing your email at checkout, please provide the email to whom you’d like us to send the gift card.

There are a few reasons why your discount code might not be working. This discount code might have expired for instance, or you might have used the entire balance of the code on a previous purchase. Please also be aware that discount codes may not work for items that are already on sale OR while a sale is running. If you believe the code should be working, and you’re not trying to use your code on a sales item or while a sale is running, then please contact us so we can resolve the issue.

If you’d like to know more about a product’s availability, please contact us via email or phone.

We accept all major credit cards (Visa, Mastercard, Discover, AMEX, JCB, Diners Club) as well as provide accelerated checkout options on our website, which include apple pay and PayPal.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes! We ship internationally. Please refer to our shipping information page for a detailed overview of international shipping rates.

Orders placed on a weekday before 3pm will typically ship on the same day. Orders placed after 3pm or on a Saturday or Sunday, we will ship the next business day.

We process returns and exchanges in the order they are received. As a small team, our response times can vary given the time of year. However, we try our best to process exchanges and returns as soon as they are received. 

Once payment is processed we usually cannot add items to your original order. Call us to inquire. If you need to pace another order, we can consolidate your multiple orders into one shipment.

It depends on what you plan to do with it. Please feel free to reach out toukinfo@showerspass.com, if you need assistance. Our team will be happy to help you find the right product for your intended activities, climate and budget. You can also find detailed instructions within oureducation centre.

Suitable temperature range of a product will vary from person to person. It’s important to take into consideration the activities which you intend to use the product, combined with the level of physical exertion. Many of our products are shells, and are suitable for a wide range of temperatures provided that one can layer appropriately underneath. Check out our fit guide for more info.

Our size charts show our recommendations based on the intended fit of the garment. Check them out here:https://www.showerspass.co.uk/pages/sizing-informationPlease contactukinfo@showerspass.comand share your measurements/situation if you need assistance.

Gore pioneered waterproof breathable materials, but patents on many of these technologies have expired. Instead of purchasing off-the rack fabrics from Gore or other vendors, we’ve sourced and developed our own to meet our precise specifications. Keeping our fabrics under our own proprietary labels allows us to offer great value. Showers Pass fabrics typically out-perform other fabrics commonly found in the same price tier.

Our products are primarily made in China and Taiwan. We have long term relationships with our manufacturing partners. View our manufacturing code of conduct to understand how we responsibly source our materials.

Generally, we are not able to offer individual custom products or to make alterations. If you are part of a team or group that uses Showers Pass gear as part of their uniform and you have sizing concerns please contactukinfo@showerspass.com.

Yes. If you’re interested in ordering for your team, business or other group, please contact ukinfo@showerspass.com. Check out our custom jacket page to learn more. If you’re a printer or individual seeking advice about printing, patches or transfers, please contact support@showerspass.com.

Test your jacket in a controlled setting when you are not wearing it. Often what feels like a leak can actually be condensation from sweat. Sleeves are the most common location where this is felt. Condensation is more likely to form on the inside of your jacket if the exterior fabric is absorbing water. This is commonly called wetting out. Applying a DWR treatment and making sure you’re taking advantage of zippered vents can help mitigate the risk of wetting out and having water vapor condense inside your jacket. Read our blog post on how to restore your DWR.

If your jacket is leaking and is covered under our 2 year satisfaction guarantee, we’re happy to repair or replace it. Please read our warranty information and contact ukinfo@showerspass.com.

If your jacket is leaking because of delaminated or a damaged waterproof membrane, this cannot be reversed. Small areas of delaminated fabric can be patched, but this is typically a temporary solution. Delamination is typically a sign that the garment is reaching the end of its usable life. All waterproof garments will wear out eventually.

If your jacket is leaking because of damaged seam tape, this may not be reversible. Small patches of loose seam tape can be repaired or replaced, but widespread damage cannot. Please send images to ukinfo@showerspass.com and we can tell you if a garment is repairable.

Care instructions for each garment can be found on the tag. It’s hard to go wrong with cold water and hang drying. We recommend detergents that are free of additives and scents. Check out ourcare instructions pagefor more information.

DWR stands for Durable Water Repellent. This isn’t what makes your gear waterproof, rather it’s a treatment on the exterior fabric that makes water bead up and easily roll off. Check out our blog poston the subject to learn more.

DWR helps your jacket perform by keeping it light and allowing fabric to breath to the best of its ability. It can also help prevent wear and tear.

Scottish Mountain Gear would be our recommended repairer.

How long a garment will last is dependent on a number of factors including the frequency and intensity of use, how the garment is stored and cared for, and even the individual body chemistry of the wearer. A little TLC on a regular basis can help to prevent excessive wear. Check out ourcare instructionsfor our recommendations. Over the years, we’ve learned a lot about how waterproof gear is most likely to wear out. Our iterative design process has allowed us to design common sources of wear or potential failure points out of our garments.

At Showers Pass, we stand behind our products.  We unconditionally guarantee our Jackets and Trousers for two years from the date of purchase.  Apparel and accessories (including socks and gloves) are guaranteed 12 months (1 year) after purchase.  Defective items will be repaired or replaced.